FREQUENTLY ASKED
QUESTIONS
WINE CLUB FAQ
DELIVERY
+ Shipping
Due to the ever-changing nature of wine shipping laws, Foundry Vineyards cannot ship to all states. Please get in touch with the tasting room to see if we can ship to your state. If Foundry Vineyards is unable to ship directly to your state, wines can be picked up in the tasting room or sent through a third party.
Please see our Terms & Conditions for more shipping information and contact wineclub@foundryvineyards.com if you have any questions regarding membership.
Currently, Foundry Vineyards ships to:
AK, AZ, AR, CA, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MA, MN, MO, MD, MT, NV, NH, NM, NY, NC, OR, RI, TX, WA, WY (updated 2/1/22). We are currently unable to ship internationally.
+ Pick-Up
Wine Club pick-ups are available at the Walla Walla Tasting Room, and at biannual Seattle pick-up parties. Wines must be collected within 6 weeks of release, after which wine is shipped or returned back to inventory. Failure to update your account or pick up your wine within the 6 week window may result in forgoing exclusive club bottles and loss of club benefits. In addition, after two allocation declines, you will be removed from the wine club.
CUSTOMIZATION
HOW DO I CUSTOMIZE MY ORDER?
Foundry Vineyards is proud to offer customization to every club tier. Once you log into your club account, scroll down to the "Wine Club Pending Releases" section to edit your order. Select library and current releases are available for customization based on club tier. Please note you must meet the minimum number of bottles for your club tier. If you wish to receive the winemaker selection of wines, nothing is required of you. If you don't see a specific library wine listed, please contact wineclub@foundryvineyards.com to see if it is available.
WHAT IF I CHANGE MY MIND AND WANT TO CUSTOMIZE MY ALLOTMENT LATER?
We get it - wine decisions can be hard! Members are always welcome to customize their wines at pick-up, within the delivery window. Allotments customized after the customization deadline will result in a refund or charge the price difference of the selected wines to your card on file. Unfortunately we are unable to customize orders after the delivery/pick-up window has closed.
I LOVED MY ALLOTMENT- HOW CAN I REORDER?
We're so glad you enjoyed your wines! Re-order wines through our webstore, just make sure you log in to see all wine club only wines and to receive your discount. We recommend acting quickly! Many of our wine club wines are small productions and sell out quickly.
CARING FOR YOUR WINES
SHOULD I WAIT TO OPEN MY WINE CLUB WINES?
Natural wines are living, and can get shaken up a bit during their travels. If you are receiveing your allotment via shipping, we reccommend waiting ~1 week before opening your wines to let them settle down from their journey.
Wondering what the ideal drinking window is for a specific wine? Give us a call and we can help you plan your cellar-ing.
WHAT IS THE BEST WAY TO STORE NATURAL WINE?
For Pét Project bubbles, we recommend storing them upright in a cool dry place, or in your refrigerator (especially nice for a quick open!). These wines are unfiltered living wines and may continue to ferment in bottle, so we do not recommend aging these wines more than five years, storing them horizontally, especially in an area with large temperature fluctuations.
GIFT MEMBERSHIPS
HOW DO I UPDATE MY CARD ON FILE?
Log into your account and scroll to Payment Methods. Please do not select "add another credit card." Instead, select the "UPDATE" for your current card and update the expiration date or enter a new number. You can also call us directly to update your information.
OTHER
I'LL BE OUT OF TOWN FOR THE UPCOMING RELEASE. HOW DO I HOLD OR SKIP?
Life often gets busy. Whether you’re traveling or a club shipment isn’t at a convenient time, we can “hold” a club box and reschedule to deliver it at a more convenient time. Club members can also “skip” one club shipment per year. That means you keep your club membership, discounts and perks and the next shipment will be ready for you!
To request a hold or skip a shipment, email wineclub@foundryvineyards.com.
HOW DO I CANCEL MY MEMBERSHIP?
We ask for a commitment to receive at least 2 consecutive shipments to be a part of the Artisan Wine Club, otherwise you'll be subject to a $50 cancellation fee. If you want to inquire about canceling or skipping an upcoming club membership due to travel, a move or other life changes, email our club manager who can assist wineclub@foundryvineyards.com.