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DTC & HOSPITALITY MANAGER 
Full-time | Walla Walla, WA​
Company Description

 

Founded in 2003, Foundry Vineyards and its sister label, Pét Project, are award winning producers of meticulously crafted, low-intervention, organic wines. We are proud to be a family-owned business that cares deeply for our team and community. We champion responsible farming practices, support local non-profits, provide an engaging art program, and believe in offering a meaningful experience for our customers. We have a dedicated following of amazing customers and meeting their needs—whether in helping them find the perfect gift or expanding their knowledge of Washington Wine—is our number one priority. Our space is equal parts tasting room, shop, and community hub, and we regularly host pop-ups and events to support our local community

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Job Description

 

Foundry Vineyards is searching for a dynamic individual for the DTC Sales and Hospitality Manager role. This position is pivotal in managing all operations at our Walla Walla tasting room, optimizing in-person and digital experiences for our customers, while setting the standard for service and exceptional hospitality to our guests. We are looking for a customer-obsessed, driven, organized, and deeply enthusiastic candidate who lives and breathes wine culture, in and outside the tasting room. Bonus if your passion lies in the world of natural wine! 

 

We are a boutique, family run winery with a small but mighty team. We rely on each other to make sure things get done, and we all must be flexible. The ideal candidate understands that working for a small business is challenging and exciting - no two days are the same, and no task is too small! They are eager to be involved - and appreciates that there is nothing more important to our team than dedication to exceptional customer service, and going the extra mile for co-workers and guests alike.​ This role will directly report to winery ownership.

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What you'll do:​
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Tasting Room & Hospitality Management:

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  • Demonstrate the highest standards of hospitality and customer service. Set the bar for Foundry Vineyard’s brand experience and a model for the tasting room team to follow both inside and outside the tasting room.

  • Educate guests on our unique concept of art+wine and our approach winemaking. We believe wine tasting shouldn’t be intimidating so creating a welcoming atmosphere is vital.

  • Build long lasting customer relationships -- we welcome a steady stream of wine club members and return customers that know to expect exceptional service and care.

  • Lead hiring, training, and scheduling of the Tasting Room team in addition to managing tasting room and event team members

  • Oversee daily operations of the tasting room facilities

  • Cultivate relationships with local businesses to promote brand awareness and collaboration.

  • Represent the winery at offsite industry events, private tastings, and dinners. 

  • Oversee shipping and logistics for DTC wine movements (wine coming to the tasting room and shipping to customers). 

  • Manage inventory levels and tracking.

  • Oversee the creation of tasting notes and tech sheets.

Wine Club:
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  • Oversee all aspects of running a successful wine club. 

  • Drive wine club membership growth and retention through innovative strategies.

  • Train and motivate the tasting room team to grow club membership, retain club members, and support activities. 

  • Develop wine club events by working closely with the Event Manager and General Manager.

  • Ensure flawless execution of wine club shipments. 

  • Manage wine club inventory, billing, and compliance.

  • Develop copy for wine club email blasts and correspondence.​

E-commerce:
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  • Manage eCommerce sales, promotions, and user experience.

  • Work with the Marketing Manager to develop messaging for email marketing campaigns. 

  • Manage all things Orderport - including but not limited to our product catalog, webstore, discounts, and customer account

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What we're looking for:
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​Experience

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  • Bachelor's degree or equivalent demonstrated work/life experience.

  • 5 years of experience in wine industry sales or hospitality is required, with a proven track record in increasing wine club memberships and sales.

  • Familiarity with computer systems such as POS, Google Drive, and shipping software is necessary.

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Skills

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  • Collaborative spirit and commitment to Foundry Vineyards mission – you’re a team player and willing to lend a hand or elevate those around you. You add your own individuality to a positive and uplifting work environment. A good sense of humor doesn’t hurt either.

  • ​A passion for creating connections with different kinds of people and an affinity for making folks feel right at home.

  • Eye for detail – you’re observant and understand that the little details make the difference: the warmth of a greeting, the table settings, or the organization of a shelf can all affect how a customer feels about Foundry Vineyards and how well the shop operates.

  • Adaptability and reliability – you recognize that in the service industry, things happen- and you’re able to calmly troubleshoot issues and be flexible with your work schedule.

  • Attentive listening – a successful candidate will adeptly listen, interpret, and execute the owner’s requests and goals, while also facilitating team feedback sessions.

  • Knack for words – you a strong writer including spelling, grammar, punctuation, and proofreading.

  • Ability to resolve conflicts in a mature, calm, and professional manner.

  • A self-starter mentality with an interest in learning about wine on and off the clock.

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Schedule: 

  • Full-time position, must have weekend availability

  • Tuesday - Saturday or Wednesday - Sunday schedule 9pm-5pm

  • Vacation days unavailable on select release weekends and events

  • Working knowledge of Washington wines is a plus, but for the right person we're happy to teach!
     

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Compensation: 

  • $26-$33 per hour DOE, plus tips and commissions

  • Employer provides 100% healthcare, vision, and dental insurance after 60 days

  • 401k match after one year of employment

  • Paid vacation and sick time

  • Employee discounts: 50% off wine and 20% off merchandise

 

Physical Requirements:​

  • Ability to stand and walk for long periods of time.

  • Must be able to lift up to 50 pounds repeatedly.

  • Must be able to effectively stock wine and non-wine merchandise, set-up and break down structures, tables, etc., and be able to utilize a dolly cart and other equipment to assist in moving heavy objects.

  • Have access to transportation. Some wine delivery may be required.

 

Other Requirements: 

  • MAST Alcohol Server’s Permit

  • WA State Food Handler’s Card

  • Driver’s License

 

How to Apply:

Send your resume, cover letter, and two professional references to lisa@foundryvineyards.com​

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